It’s always exciting when you see growth in your business, but some companies focus their effort on acquiring customers instead of retaining them, which at the end of the day, could be your downfall.

Data from KissMetrics shows that it’s almost seven times more expensive for businesses to find new customers instead of focusing on retaining existing ones. With this in mind it makes sense to keep hold of the clients you have, especially in the current uncertain business climate.

Customer service is a key part of running a business, especially in the modern-day we live in. It is very easy for disgruntled customers to write a bad review or a harsh comment on your social media page which in turn could put off potential customers. With this in mind, it is best to plan the best communication methods possible to keep clients happy and everyone on the same page… So what is the best communication for you and your business?

Does your business struggle with any aspect of communication? Whether it be with suppliers, customers, or internal employees? Well, it might be time for a rethink…

Deciding to proactively make the change to better your communication system is the first step but any large change should be done so thoughtfully and in a supportive way to those, it affects so as not to rock the boat and further affect business relations. With this in mind, the below process is a step by step of how you can go about reviewing and changing your business communication system in a productive and effective way for your business's benefit.

You will see many articles outlining the benefits of the switch to VoIP for your business communication and most of the time they contain ‘money-saving’ or ‘cheaper alternative’, this article will break down the ways in which switching to a VoIP phone system can save your business money. Be smart and make the switch today! +44 (0) 203 488 0088

The main function of the app is to give you the flexibility of making calls whenever you want and from any device you wish. The desktop app works through Microsoft Edge. It is available with our UK Unlimited, Global Standard, and 0800 Freephone packages and completely free of charge to install with easy setup but for any queries contact your Customer Services Team.

No one knows what the normal work environment will be moving forward, it is likely it will take a long time before everyone is given the green light completely. With this in mind, it is time to speculate on what will change after COVID 19 lockdown measures are eased and what has already started to happen.

Virtual Landline is a Mobile VoIP solution from Buzz Networks that allows you to make high quality business and personal calls from your smartphone or tablet using a 3G/4G data connection or GSM network (depending on provider).

Although we have focused a lot on the positives for the business of the alternative working method that many companies have been forced into, it is interesting to evaluate the positive to the negative points of remote working.

Are you unsure about what communication system your business needs to cope with daily runnings and the upkeep of your professional appearance? Virtual Landline can help you understand Cloud Phone Systems and the benefits for your office...

When running a company from home there are some main issues that arise, including professionalism. How do you keep the professional façade while working from your house? Virtual Landline can help! With our free app, you can manage your calls to your local, London,0330, or 0800 number from a device of your choosing, plus other handy features that will make running your business more manageable.

We have a large range of numbers for you to pick from depending on what suits your company. Virtual numbers can help determine your brand image and your customer base e.g. Virtual London Phone number to give the impression of a large company and to get business with bigger clients.

Large, well-known companies are more trusted. Customers like to see a brand audience and happy reviews to ease any worries before potentially spending money on a product or service and 81 % say, ‘Trust in brands is an important part of [their] purchase behaviour’. Some smaller or new companies may find this difficult as it's hard to compete with established competitors, but there are ways around this that will be outlined below.

During this time it's important we all follow the recommended government guidelines and while doing so, here are some top tips that have helped some of our team stay sane in this difficult time…

Recently the ‘norm’ has changed. We have all had to adjust to this temporary way of living and working for the sake of everyone’s health. With this, many people have had to adapt to be able to work from home. Below is a checklist of some of the essentials someone might need in a home office…

If you have a growing business or you have recently needed to extend the amount of users linked to your VoIP number (e.g. influx of home workers) then we can help. A VoIP Multi-user phone package is the perfect way to keep your business communication consistent and professional in an easy and cost-effective manner.