Step by Step - How to Download and Use the App

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Step by Step - How to Download and Use the App

on Thursday, 21 May 2020. Posted in Using Our App, Tips, Pro-Features

Virtual Landline is a Mobile VoIP solution from Buzz Networks that allows you to make high quality business and personal calls from your smartphone or tablet using a 3G/4G data connection or GSM network (depending on provider).

The setup process to get the most out of your VoIP service is straight forward and below is a step by step guide to help…


1.  First, you will need to go through the sign-up process.

It Is a simple 3 step process that shouldn’t take long, but if you find yourself having issues then please contact us on +44 (0) 203 488 0088.


Pick the Virtual Landline number of your choice, the devices, and the contact number that the calls will be diverted too.



2.  Once you have registered and have access to your number and Virtual Landline account, head to the app installation page and click the link that's relevant to your device e.g. iPhone - iOS.

This is only relevant if you have chosen a plan that involves the app service if you find that this has happened by mistake then simply contact your account manager and they will change it for you.

The app is free to download for Virtual Landline customers.


3.  After the app is downloaded, go to the Virtual Landline website on your computer or another device and log in to your account.



4.  Once logged in, go to ‘Apps and Devices’ in your account to find a QR code.
It looks something like this…


Then open your mobile app. Click the QR code button...

Scan the QR code on your computer screen using your phone's front camera, like this…

Your app should now be linked with your account and you will be able to use the full functionality of the app.


Some key points to remember while using the Virtual Landline app include;

- The Virtual Landline app requires an internet connection for the VoIP function to work, without a solid connection the call quality can suffer.


- If you are aware you have no internet and wish to use GSM network then you will need to double check with providers that you wont incur extra charges.

- The app is not essential for the service to work. It can be replaced by a VoIP handset for an extra cost.


Additionally, pro features can be added to your package to optimize your Virtual Landline experience including;

- Whisper tone - to alert you when you are getting a call to your virtual number, or Auto attendant - to give a professional welcome message. Others are available, check here for more information.


If you are having issues first check out our FAQ page, just in case you can find your answers there. If not, don’t hesitate to call our customer service team!



  • "I used to carry two mobiles around, one for work and one for personal use, thanks to Virtual Landline I now only need one, and have saved money."

    Virtual Landline Review Gary

    Gary Jones, Dentfix Mobile Vehicle Repairs

  • "I can now make really great value calls from my mobile using the app on 4G which is ideal for phoning home to India when I’m on the move."

    Virtual Landline Reviews Vijay


  • "Just moved house from Sheffield to Kent, kept my old Sheffield number by turning it into a Virtual Landline so all our friends can still keep in touch."

    Virtual Landline Reviews John

    John Stonehouse

  • "I bought a Virtual Landline for my mum in Poland, so she has a Colchester phone number! I can now call her from my mobile using my free minutes"

    Virtual Landline Reviews Ola


  • "We needed a temporary phone number for a project, Virtual Landline was perfect... we plan to buy more."

    Virtual Landline Reviews Oscar

    Oscar Jackson, THP Architects

  • "I set up a Virtual Landline for my parents who have moved to Spain, now we can call them for the cost of a local call and so can all their old friends."

    Virtual Landline Reviews Louisa

    Louisa McCarthy

  • "I'm an airline stewardess, and Virtual Landline saves me a fortune. All I need is Wi-Fi anywhere in the world, and I can phone home for a penny a minute, and my friends can phone me back as if I was in the UK... Amazing"

    Virtual Landline Reviews Chloe

    Chloe Forbes

  • "I started my new business working from home and needed a dedicated number, Virtual Landline was an ideal and cheap solution. Also... if my business grows, I can take the number with me.

    Virtual Landlin Reviews Abigail

    Abigail Goddard, Lux Interiors

  • "We use a VOIP phone instead of the free app and really can't tell the difference between our Virtual Landline and a real one, except the cost! When we're out the calls are sent to my mobile, and no one knows. Marvellous!"

    Virtual Landline Reviews Ron and Carol Smyth

    Ron and Carol Smyth

Contact Us

+44 (0) 203 488 0088

Emergency Number:
+44 (0) 333 300 1289

Virtual Landline
Unit 6, Glenmore Business Park
Blackhill Road
Dorset BH16 6NL