Virtual Landline Basic plan is an inbound only service. This means that all your calls from your Virtual Landline number will be diverted to your mobile or landline number, there are no outbound calls included. The Basic plan offers unlimited inbound calls forwarding to any standard UK landline or mobile. There is no need for you to use a VoIP phone or a Virtual Landline app.

The plan is subject to a Fair Usage Policy (see our Terms and Conditions), which applies to users who carry out normal inbound calling activity.

The Fair Usage Policy* applied to the plan is designed so that users who carry out 'Normal' inbound calling activity (based upon our average statistical analysis) will not be charged for any UK national or mobile minutes for calls, diverted to standard UK landline and mobile numbers.

Overseas call diverts are charged at our international rates and will be deducted from the top-up balance or the £5 welcome credit. To search for specific country tariffs please use the Rate Finder on this page and enter the country or phone number you wish to dial. Partial country names and numbers are valid to search for.

If you need to add more minutes for international calls to your Basic plan, you can top up through the Online Account or take advantage of our Extra Minutes bundle.

London numbers with 0207 and 0208 prefixes will incur an additional cost of £2 per month.

*For guidance, customers regularly making more than 40 calls per day to UK numbers are not classed as 'Normal Users' and hence will invoke our Fair Usage Policy. To be specific - we apply a notional credit to the account equivalent to either 3,600 minutes of UK 01/02/03 landline calls OR 1,000 UK mobile minutes (Vodafone, O2, EE and Three) or any combination of both. If you exceed this on an occasional basis, we are unlikely to make any excess charges, but regular overuse will mean we may, at our discretion, charge for excess minutes at the prevailing standard rate. At all times the decision of Buzz Networks Ltd is final.

Virtual Landline UK Unlimited plan gives you unlimited inbound and outbound calls to any standard UK landline and mobile. The plan is subject to a Fair Usage Policy (see our Terms and Conditions), which applies to users who carry out normal inbound/outbound calling activity.

The Fair Usage Policy* applied to the plan is designed so that users who carry out 'Normal' inbound/outbound calling activity (based upon our average statistical analysis) will not be charged for any UK national of mobile minutes for either outbound or diverted minutes to standard UK landline and mobile numbers. 

Calls answered using a Softphone, Buzz App or VoIP phone are not classed as diverted calls and therefore are FREE to receive.

Inbound and Outbound calls made to non-UK numbers will be charged at our international rates and will be deducted from the top-up balance or the £5 welcome credit. To search for specific country tariffs please use the Rate Finder on this page by entering a country name or phone number you wish to dial. Partial country names and numbers are valid to search for.

If you need to add more minutes for international calls to your UK Unlimited plan, you can top up through the Online Account or take advantage of our Extra Minutes bundle.

London numbers with 0207 and 0208 prefixes will incur an additional cost of £2 per month.

*For guidance, customers regularly making more than 40 calls per day to UK numbers are not classed as 'Normal Users' and hence will invoke our Fair Usage Policy. To be specific - we apply a notional credit to the account equivalent to either 3,600 minutes of UK 01/02/03 landline calls OR 1,000 UK mobile minutes (Vodafone, O2, EE and Three) or any combination of both. If you exceed this on an occasional basis, we are unlikely to make any excess charges, but regular overuse will mean we may, at our discretion, charge for excess minutes at the prevailing standard rate. At all times the decision of Buzz Networks Ltd is final. 

Virtual Landline Global Standard Plan includes the equivalent to 400 minutes of calls to 01/02/03 UK numbers or standard rate UK 07 mobile numbers (Vodafone, O2, EE and Three) or calls to 'World' international destinations as per the list of included countries from the Extra Minutes page. Once the credit has been used, subscribers will need to add top up credit to continue using the service or buy an add-on of 200 inclusive minutes. Calls to numbers outside these prefixes at any time will be deducted from the top up credit, for details of these rates use the Rate Finder on this page. Unused top up credit balance will carry forward every month.

The 400 minutes allowance is used for outbound calls from the app/VOIP phone/Buzz Box and/or incoming calls diverted to UK or World numbers. Diverted calls are charged as outbound, all non-inclusive calls are charged at standard rates and deducted from the top up credit.

Calls answered using a Softphone, Virtual Landline app or VOIP phone are not classed as divert calls and therefore are free to receive.

All other minutes, and minutes used when the allowance has been consumed, are classed as 'Out-of-Bundle' and will be deducted from your calling credit balance in your top up account.

London numbers with 0207 and 0208 prefixes will incur an additional cost of £2 per month.

Virtual Landline Freephone plan allows inbound calls only.  

Each month subscribers receive a credit for inclusive minutes equivalent of 300 minutes of calls to 01/02/03 UK numbers or standard rate UK 07 prefix mobile number (Vodafone, O2, EE and Three) or calls to World international destinations as per the list of included countries in the page Extra Minutes. Once the credit has been used, subscribers will need to add top-up credit to continue using the service. Calls to numbers outside these prefixes at any time will be deducted from the top-up credit. For details of these rates use the Rate Finder on this page. Unused top-up will carry forward each month.  

Overseas call diverts are charged at our international rates and will be deducted from the top-up balance. To search for specific country tariffs please use the Rate Finder on this page and enter the country or phone number you wish to dial. Partial country names and numbers are valid to search for.