Looking for something simpler?
Everything you need to know about Office Complete
A fully-fledged VoIP Phone System for business communication anywhere.
Ideal for growing SMEs that need advanced features
Unlimited UK landline and 1,000 mobile mins p/m.
Easy-access call recording and archiving.
Multi-level /language Auto-attendant and IVR.
Professional webinars, Text-To-Speech, and much more.
Connect via desktop or mobile app - iOS and Android™
Say 'bye-bye' to missed calls and physical office phones. Simply take your business phone number wherever you go across your computer, tablet, or even colleagues’ desk phones!
Leverage Group Chat, audio and video calls, and even webinars, to connect with colleagues and customers to make interactions more memorable and increase productivity.
Manage from one dashboard - Mac and PC
Multi-level/multi-language Auto-attendants, IVRs, Music-on-Hold, and much more, all boost brand credibility and trust, giving callers the impression of a more established business.
Utilise rich reporting functionality to gain insights to push productivity through the roof, help teams manage workloads, adapt to your callers' demands, and ensure resources are optimised!
Office Complete Product Features
Office Complete
What is it?
Get a bird's eye view of how many calls you’re getting, who’s answering and agent performance.
How does it help?
Keep on top of your calling agents’ performance in real-time to stay agile to changing dynamics
What is it?
A musical recording, with or without voiceover, to engage callers while they wait for an answer.
How does it help?
Inform callers of offers and let them know their call will be answered shortly.
What is it?
An indicator that tells people whether their colleagues are free or too busy to take a call.
How does it help?
Prevent calls being transferred to no answer, and ensure colleagues don’t get distracted when they’re busy.
What is it?
Set certain calls to be answered by the next member of staff within a predetermined group.
How does it help?
Ensure important calls don’t get missed and are prioritised over other incoming calls.
What is it?
A feature that allows you to pick up a call on a colleagues phone
How does it help?
Ensure important calls don’t go unanswered by allowing other users to pick up calls on colleague's phones
What is it?
Allows you to automatically transfer a call to the correct recipient (non assisted)
How does it help?
Allows instant transfer of calls without waiting for a colleague to answer the transfer. Perfect for busy call centres.
What is it?
Speak to the person a call is being transferred to before you switch the call to them.
How does it help?
Prime colleagues for faster interactions and prevent callers from having to repeat themselves.
What is it?
Organise your callers into a queue until someone can answer the call.
How does it help?
Keep callers informed of where they are in the queue and ensure minimal call drop-off.
What is it?
Set different rules for calls (Auto-Attendant, lines etc.) for different times of the day.
How does it help?
Automate the changeover for open/close, different shifts, Bank holidays etc.
What is it?
Give customers various options for directing their calls via an automated voice.
How does it help?
Optimise team time by ensuring they don’t have to answer every call
What is it?
Choose from a range of languages for your Auto Attendant to engage callers as they are put through to your team.
How does it help?
It is ideal for businesses in multi-cultural areas or those regularly taking international calls.
What is it?
The ability to manage and run your own webinars within the app.
How does it help?
Reach wider audiences, build credibility and host internal meetings with more control and interaction options.
What is it?
Choose from a range of realistic sounding voice AI to record a message that callers will hear.
How does it help?
Provides a more personalised customer experience by playing voice greetings on various features of your call system.
What is it?
Receive your voicemails via email
How does it help?
Voicemails can be sent to you as an attachment via email
What is it?
The ability to record all calls coming in and out of the business and save them in a central repository.
How does it help?
Whether for compliance, future training or Quality of Service, call records are invaluable for improving customer service.
What is it?
A record of all the calls made across the business, including important call metrics like call length and time.
How does it help?
Keep an accurate log of all calling activity to ensure accurate reporting and to help find optimisations for the future.
What is it?
A secure Instant Messaging service for your team, whether 1-to-1 or as part of a wider group.
How does it help?
Inspire collaboration among your team and keep a record of everything said to refer back to.
What is it?
The option to confirm you want to answer the call or leave it to another member of staff to answer.
How does it help?
Staff can quickly pass calls on when they’re busy, keeping them on-task while ensuring callers aren’t hung-up on.
What is it?
The ability to forward calls to a different phone number before or during the call.
How does it help?
Call forwarding ensures calls can be seamlessly redirected to the best person to get their call resolved.
What is it?
Callers and staff can share what they are looking at on their computer screens.
How does it help?
Screensharing is excellent for technical support calls and for teams to share their work for better collaboration.
What is it?
The best possible (High-Definition) audio quality for all your phone calls and conferences.
How does it help?
Crystal-clear audio quality adds credibility and ensures both parties hear exactly what the other is saying.
What is it?
A shared contact list for all your team that everyone can add and edit if you give them permission.
How does it help?
A shared contact list means more seamless external conversations with everyone having access to necessary numbers.
What is it?
The saved ‘name’ of a phone number that identifies the caller.
How does it help?
Help staff greet callers warmly with their name for more memorable and positive calling experiences.
What is it?
Block certain numbers from calling your team.
How does it help?
Prevent abusive calls or fraudulent calls from wasting your team’s time and money.
What is it?
Make and receive calls via a VoIP desk phone
How does it help?
Keeps the conventional experience of making and receiving calls via a traditional handset
What is it?
Get multiple people on one call with up to 15 users, all on the same call.
How does it help?
Enjoy better collaboration by inviting everyone into the conversation.
What is it?
The ability to log in to a shared desk phone, so that calls from a specific number can be made and received.
How does it help?
Free up office space by HotDesking while ensuring staff can still use a physical handset to stay in touch.
What is it?
An application on your Mac or Windows PC to make and take calls and access customer information.
How does it help?
An easy way for staff to make and take calls and access customer info, without having to juggle multiple devices.
What is it?
The best possible (High-Definition) image quality for all your video calls, webinars, and conferences.
How does it help?
Crystal-clear video quality adds credibility and ensures both parties can see each other’s body language and emotions.
What is it?
Dedicated applications for nearly every mobile phone for a slicker experience.
How does it help?
Make sure your teams can take their new office number with them wherever they go.
What is it?
A website to manage all your lines, as well as the on-hold experience for your callers.
How does it help?
Upload Music on Hold, change call routing, add and remove users, all to make a more positive, enjoyable calling experience.
What is it?
Enable colleagues to call 07- numbers for more than 16 hours per month.
How does it help?
Bundled minutes mean more predictable costs, so you can plan your outgoings better.
What is it?
All calls to UK landlines are included in the price.
How does it help?
Unlimited minutes mean more predictable costs, so you can plan your outgoings better.
What is it?
A direct line to a specific member of your team.
How does it help?
Unique numbers make it easy to reach the right people and reduce calls to your main line.
Call 0203 488 0088 for help deciding which plan will be better for you.
Ready to go pro?
Optional Extras - VoIP handsets
Moving into a new office or need new desk phones for hotdesking? Check out
our range of modern, high-quality handsets that deliver crystal-clear audio
quality.
Free Download Information Pack
Explore how our VoIP Business Phone System can keep you connected anywhere, anytime.
What our customers say
Will you be ‘Switched Off’ in 2025?
That's when the national 'Landline' network will be permanently deactivated. So, you'll need a VoIP-based solution soon, or your lines will simply go silent!
I've just taken the leap from phone number owner to phone system owner. I couldn't of wished for anyone better to hold my hand as I navigated a new world of features and benefits. Big thanks to Mike for helping me on my way. The team and business are already feeling the benefits after a few days.
Our recent switch to a new Virtual Landline call management system was expertly managed by Kieran. The transfer was seamless and the follow-up call to go through the use of the features and the benefits of the new system was on point. Please be assured to anyone reading this review, you can not go wrong choosing Virtual Landline as your VOIP service provider.
A simple straightforward process with excellent value packages. I know as my business grows that there are opportunities for this service to grow with me.
Really appreciated the assistance of a real person on the other end of a phone …. Very helpful and the port over was very smooth. Did everything it said it would