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Monday 23rd = 09:00-17:30
Tuesday 24th = 10:00-16:00
Wednesday 25th = Closed
Thursday 26th = Closed
Friday 27th = 09:00-17:30
Saturday 28th = 10:00 - 1600
Sunday 29th = Closed
Monday 30th = 09:00-17:30
Tuesday 31st = 10:00-16:00
Wednesday 1st = Closed
Thursday 2nd = 09:00-17:30
If you are struggling to find the right answer here, please give us a call on 0203 488 0088.
Our customer service team works:
Monday - Friday: 9.00am - 5.30pm
Saturday: 10.00am - 4.00pm
Sunday: Closed
Alternative Number: 0333 300 1289
Office address:
Virtual Landline,
Unit 6, Glenmore Business Park,
Blackhill Road,
Poole,
Dorset, BH16 6NL
Write to us
Send us your questions by using the form below.
We'll get back to you within 24 hours of receiving your enquiry.
This inbox is monitored during the weekends, so if you have anything urgent, drop us a
message.
FAQ's
How does billing work?
Just like your typical mobile phone bills, we'll send you a monthly invoice which we'd recommend paying by direct debit. Other options are available, which we'd be happy to discuss with you if you call 0203 488 0088.
Can I choose my number?
Yes, you can! You'll get to choose between a national, local or freephone number. Obviously, if the number is already being used by another business, you won't be able to take it, but any other number is up for grabs!
Can I use my existing number with VoIP?
When you choose Virtual Landline Office, you get the choice of a new national or local business phone number. If you'd like to keep your existing number, that's fine and we'll get that sorted through the process of getting your new Virtual Landline Office service online.
Can I make changes myself?
One of the goals we had when creating Virtual Landline Office was to give our customers as much control over their services as possible. So, there's a wide range of customisation options available through the Virtual Landline Office User and Management Portal which is accessible from your PC or Mac. If you'd like us to walk you through all the customisations available, book a demo by clicking here
Call 0203 488 0088 for help deciding which plan will be better for you.
What our customers say
Will you be ‘Switched Off’ in 2025?
That's when the national 'Landline' network will be permanently deactivated. So, you'll need a VoIP-based solution soon, or your lines will simply go silent!
I've just taken the leap from phone number owner to phone system owner. I couldn't of wished for anyone better to hold my hand as I navigated a new world of features and benefits. Big thanks to Mike for helping me on my way. The team and business are already feeling the benefits after a few days.
Our recent switch to a new Virtual Landline call management system was expertly managed by Kieran. The transfer was seamless and the follow-up call to go through the use of the features and the benefits of the new system was on point. Please be assured to anyone reading this review, you can not go wrong choosing Virtual Landline as your VOIP service provider.
A simple straightforward process with excellent value packages. I know as my business grows that there are opportunities for this service to grow with me.
Really appreciated the assistance of a real person on the other end of a phone …. Very helpful and the port over was very smooth. Did everything it said it would