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Inbound Calls
Status:

Operational

Outbound calls (Single User)
Status:

Operational

Outbound Calls (Office Users)
Status:

Operational

eSIM
Status:

Operational

Customer Portal
Status:

Operational

Email Systems
Status:

Operational

Single User App
Status:

Operational

Multi User App
Status:

Operational

Website
Status:

Operational

Recent Updates

Since: 12/06/2025
Date Time Issue/Update
Friday 14th August 2026 18:32
Affected Services:
Customer Portal

Affected Area:

  • Updating voicemail settings via the customer portal

Outage time:

  • 14/08/2026 14:45 BST - 14/08/2026 23:40 BST

Cause:

A underlying communication issue between the portal and voicemail servers has been resolved, and customers can now update their voicemail settings as normal.
Updated: Monday 17th August 2026 09:20
Tuesday 21st July 2026 11:13
Affected Services:
Outbound Calls (Office Users)

Affected area:

  • Outbound calling

Outage time:

  • 21/07/26 10:15 to 10:45 approximately

Cause:

  • Issue with outbound calls failing due to a system failing to update correctly. Problem found and resolved and preventative measures added 
Friday 5th June 2026 15:12
Affected Services:
Inbound Calls, Outbound calls (Single User), Outbound Calls (Office Users), Customer Portal

Affected area:

  • Calling and website

Outage time:

  • 05/06/25 11:00 to 13:00 approximately

Cause:

  • Upstream DNS issue caused call routing and some website functionality to be nonfunctional. The problem was quickly resolved but caused some customers to continue to have issues whilst DNS was re-propagating 
Monday 13th April 2026 14:13
Affected Services:
Inbound Calls, Outbound calls (Single User)

Affected area:

  • Inbound and outbound calls

Outage time:

  • 09/04/25 04:00 to 07:00 approximately

Cause:

  • After a server migration we had an issue with audio not being able to be heard. The issue was with IP address allocation which was identified and resolved.
Thursday 5th February 2026 23:35
Affected Services:
Single User App

Affected area:

  • Single user app unable to register

Outage time:

  • 05/02/25 21:00 to 23:30 approximately

Cause:

  • An issue with a service on our SIP server prevented app registrations. Our engineers were quickly on the issue and resolved it as quickly as we could. The issue has been resolved, and all services are now fully operational
Monday 12th January 2026 17:28
Affected Services:
Inbound Calls, Outbound calls (Single User)

Affected area:

  • Some inbound and outbound calls

Outage time:

  • 12/01/25 16:30 to 17:00 approximately

Cause:

  • We experienced a temporary outage due to a tariffing error. The issue has been resolved, and all services are now fully operational
Monday 22nd September 2025 15:24
Affected Services:
Customer Portal

Affected area:

  • Some settings within the user portal were having issues updating, mostly related to call whisper and IVR

Outage time:

  • 22/09/25 13:00 to 15:00 approximately

Cause:

  • Internal firewall update caused some ports to be blocked
Friday 1st August 2025 13:56
Affected Services:
Outbound Calls (Office Users)

Affected area:

  • Small percentage of some outbound calls would be rejected

Outage time:

  • 01/08/25 11:50 to 12:15 approximately

Cause:

  • Upstream carrier issue
Wednesday 16th July 2025 09:00
Affected Services:
Multi User App

Affected area:

  • Portal page for caller id & call centre changes

Outage time:

  • 16/07/25 09:00 to 11:30 approximately

Cause:

  • Web host firewall issue
Updated: Wednesday 16th July 2025 11:30
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