What is IVR auto-attendant?
Have you ever called a business phone number and been answered by an automated greeting followed by a pre-recorded message? That’s an interactive voice response letting a customer and business phone system have a simple conversation that gives people the answers they need.
IVR auto-attendant is a professional ‘Welcome Message’ played to your customers and allowing them to choose from different options. A typical auto-attendant message sounds like “Welcome to 'myCompanyName, please press 1 for Sales, 2 for Accounts or 3 for Technical Support.”
You can configure up to 3 menu options, but you will need to provide us with the number to which each option must be connected
What are the benefits of IVR auto-attendant?
- Add an auto-attendant for just £3 per month
- Filter calls into specific departments or options
- Create a professional image to your business
- Streamline incoming calls
- Improve customer service by directing calls to correct departments
- You can also choose to redirect your calls to voicemail if the call is received out of office hours.
How do I get IVR auto-attendant?
Virtual Landline’s IVR auto-attendant is available as a Pro feature for an additional £3/month and a £20 one off set up fee. Simply select the auto attendant or Office pro pack pro feature when you set up your registration. Our IVR auto-attendant requires you to contact customers services to setup this feature to your own personal specifications.