Success Stories

Lavender Hill Clothing

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Luxury clothing brand chooses Virtual Landline to boost efficiency & customer service

 

Lavender Hill

Lavender Hill Clothing is a London based company, that creates simple, luxurious, and affordable pieces of women's everyday styles. The designs are manufactured in England and Italy, using ethical, sustainable and super soft fabrics. 

Case Studies VL9

The Problem

Initially, the company didn't have an office, so customers' calls were coming through to Isobel's personal landline number. This wasn't very productive as she often spends time visiting the factory and being away from the office would risk missing important calls. Soon she realised that her business needed a service that can ensure customer calls were answered quickly and efficiently regardless of her location.  

Our Solution

When it came to finding a solution, using a virtual phone number was the best option Isobel could think of. For Lavender Hill Clothing Virtual Landline proved to be the most cost-effective and reliable service, covering all the business requirements of a luxury London retailer. The main driver for choosing Virtual Landline happens to be its cloud-based telephone numbers, allowing the flexibility to divert calls to a number of your choice. 

"I did some online research around different providers, and it became very clear that Virtual Landline offered both a cost-effective and reliable service, which was exactly what I was looking for "

Isobel Ridley, Director, Lavender Hill Clothing 

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The Outcome

Having previously received business calls via her personal landline, now Isobel notices the difference Virtual Landline has made to the flexibility and professionalism her business conveys. She no longer needs to worry about missing calls when out of the office, which has improved the customer service and the overall efficiency of the business.

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