Using the Virtual Landline App

Free for every Virtual Landline customer 

Sign up now

  • Android

    Android 1.6, 2.0, 2.1, 2.2, 2.3, 3.0, 4.0, 4.2 and later

  • iOS

    The app is compatible also with iPhone, iPad, iPod touch and Android tablets with iOS 5.1.1 or later

  • Windows PC


  • Apple Mac


How to install and set up the mobile app

  • To start using the app you need to download it from Google Play or iTunes. Simply search ‘Virtual Line’ or use the download links above.
  • After the download is finished, you will need to scan your QR code to log in.
  • You can find your QR code for the app by logging into your account (it can also be found on your Welcome email).
  • Go to Apps and devices in your account and the QR code will be found here.
  • Open the app on your mobile and scan your QR code by clicking on the QR code button on the app and it should then be ready to use.

The mobile and desktop apps are entirely free for Virtual Landline users. You won’t be able to use them if you download it without signing up for the service because you need the credentials from us to make it work alongside your Virtual Landline service. Once you have signed up you will receive an email with the information needed to activate the apps.  

How to use the Virtual Landline App

The app requires an internet connection and so works on Wi-Fi and 3G/4G, if you don’t have a reliable data connection, the App won’t work properly, and the call quality might suffer.

Any calls answered on the app are free to receive. Have a look at our blog for advice

If you are making calls overseas, unless the calls are included in your free minutes, you will be charged. See Virtual Landline country tariffs by using the Rate Finder 

All incoming calls forwarded to your mobile number or another landline are chargeable. The cost of such calls will be deducted from your inclusive minutes allowance or top-up amount.

Learn how to get the most out of your app/setup


In case you are having problems with the app, please have a look at our FAQs page

If the app does not work on your particular device, please let us know within 7 days, and we can cancel your account with a full refund.

Please note we only supply one app with each Virtual Landline number. The app is an add-on to your Virtual Landline and it’s not essential for the service to work unless you want to make outbound calls.

The App can be replaced at additional cost by any of our Buzz phones or Buzz Box 

  • "I used to carry two mobiles around, one for work and one for personal use, thanks to Virtual Landline I now only need one, and have saved money."

    Gary Jones, Dentfix Mobile Vehicle Repairs

  • "I can now make really great value calls from my mobile using the app on 4G which is ideal for phoning home to India when I’m on the move."


  • "Just moved house from Sheffield to Kent, kept my old Sheffield number by turning it into a Virtual Landline so all our friends can still keep in touch."

    John Stonehouse

  • "I bought a Virtual Landline for my mum in Poland, so she has a Colchester phone number! I can now call her from my mobile using my free minutes"


  • "We needed a temporary phone number for a project, Virtual Landline was perfect... we plan to buy more."

    Oscar Jackson, THP Architects

  • "I set up a Virtual Landline for my parents who have moved to Spain, now we can call them for the cost of a local call and so can all their old friends."

    Louisa McCarthy

  • "I'm an airline stewardess, and Virtual Landline saves me a fortune. All I need is Wi-Fi anywhere in the world, and I can phone home for a penny a minute, and my friends can phone me back as if I was in the UK... Amazing"

    Chloe Forbes

  • "I started my new business working from home and needed a dedicated number, Virtual Landline was an ideal and cheap solution. Also... if my business grows, I can take the number with me.

    Abigail Goddard, Lux Interiors

  • "We use a VOIP phone instead of the free app and really can't tell the difference between our Virtual Landline and a real one, except the cost! When we're out the calls are sent to my mobile, and no one knows. Marvellous!"

    Ron and Carol Smyth