Android
Android 1.6, 2.0, 2.1, 2.2, 2.3, 3.0, 4.0, 4.2 and later
iOS
The app is compatible also with iPhone, iPad, iPod touch and Android tablets with iOS 5.1.1 or later
Windows PC
We will contact you with app
details once signup is complete.
Please contact us for
further details.
Apple Mac
We will contact you with app
details once signup is complete.
Please contact us for
further details.
Virtual Landline provides customers with a free app* which can be downloaded onto a mobile, tablet or PC allowing calls to and from your Virtual Landline number. The app has multi-features such as VoIP call, GSM call** and peer to peer messaging with other Virtual Landline users.
**After you sign up for a Virtual Landline you will be asked in your portal for your mobile phone number to register to the app, this will enable the GSM functionality on your app. Please note that GSM needs a working SIM card so can only work on mobiles or tablets. Calls made via GSM will be charged either via your Mobile Network Operator or deducted from your inclusive minutes and also from your inclusive Virtual Landline minutes.
*Please check our compare plans page to see which plans are available with a free app
** GSM functionality is currently only available on our app for the Starter and UK Unlimited plans
How GSM calls work
How to install and set up the mobile app
This is for the Starter and UK Unlimited plan app
- To start using the app you need to download it from Google Play or iTunes. Simply search ‘Virtual Line’ or use the download links above.
- After the download is finished, you will need to scan your QR code to log in.
- You can find your QR code for the app by logging into your account (it can also be found on your Welcome email). If you don't want to use the QR code then you can use the username and password credentials in your welcome email/web portal.
- Go to Apps and devices in your account and the QR code will be found here.
- Open the app on your mobile and scan your QR code by clicking on the QR code button on the app and it should then be ready to use.
Top Tip
Calls using the app will be reliant on the quality of your internet connection. Most issues can be solved by accessing your router and changing some QoS settings. You can test your connection to see if its capable of VoIP calling by clicking here: https://speedtest.virtuallandline.co.uk/
- Download and upload will need to be 2Mb/s of FREE bandwidth require to make a VoIP call. So if an internet connection is only used for VoIP calling 2mb will be plenty.
- PING should be under 50. 50-100 will incur missing or truncated speech. 100+ will be robot/underwater sounding. 400+ will most likely fail.
- Jitter should be as close to 0 as possible. Any jitter above 0.40ms will cause issues. Most experts recommend jitter needs to be under 0.30ms for VoIP calling.
How to set up the desktop app
- Please refer to your welcome email from Customer Services for instructions
How to use the Virtual Landline App
The app requires an internet connection for the VoIP function and so works on Wi-Fi and 3G/4G, if you don’t have a reliable data connection, the App won’t work properly, and the call quality might suffer. For the GSM function it uses your mobile network like a normal call rather the VOIP which sends the call as data packets via the internet.
Any calls answered on the app are free to receive. Have a look at our blog for advice
If you are making calls overseas, unless the calls are included in your free minutes, you will be charged. See Virtual Landline country tariffs by using the Rate Finder
All incoming calls forwarded to your mobile number or another landline are chargeable. The cost of such calls will be deducted from your inclusive minutes allowance or top-up amount.
Learn how to get the most out of your app/setup
Note
In case you are having problems with the app, please have a look at our FAQs page
If the app does not work on your particular device, please let us know within 7 days, and we can cancel your account with a full refund.
Please note we only supply one app with each Virtual Landline number. The app is an add-on to your Virtual Landline and it’s not essential for the service to work unless you want to make outbound calls.
The App can be replaced at additional cost by any of our Buzz phones or Buzz Box
