VoIP is a type of phone system that can connect phone calls using an internet connection, rather than a traditional telephone system. VoIP phone systems are a great alternative to the old-school way of receiving phone calls, that would typically come with expensive monthly subscriptions and yearly upkeep. 

VoIP systems can be used out and about, as well as in the home, and only require a 3G/4G/5G connection.

Virtual call centres are a great solution for improving customer satisfaction in your business, providing customers with a human element they can interact with to resolve any issues, problems, or comments they may have regarding your business.

The legality around recording phone calls hasn't always been clear, with many businesses making you aware if your impending call will be recorded, but what about when you're wanting to record a call from a doctor or a business? Read this guide to learn about the ins and outs of phone recording.

With the advancement of technology in the modern age, the way people interact with businesses has naturally changed. With the progression of social media, it has never been easier to communicate with brands or companies, with many businesses giving consumers a direct channel into their direct messages. 

Even with all this change, people still prefer the tried and tested ways of communication, the phone call. According to Loyalty360, 62% of people still say that a phone call with a business representative is their preferred way of communication.  

In this article, we will dive into the reasons why people still prefer the telephone and the benefits for both the caller and the business.

In the ever-evolving world of customer service, businesses often find themselves at a crossroads when it comes to establishing a dedicated customer communication hub, with the primary options being contact centres and call centres. As a business owner or manager, it's crucial to understand the differences between these services and determine which one aligns better with your specific needs. 

The way that standard landline phones are being used is changing. In 2025, the UK has plans to turn off current landlines and replace them with virtual phones, so what does all this mean? Read to find out more.

0300 numbers are a type of non-geographic phone number that was first introduced by Ofcom in 2007 throughout the UK, and are typically reserved for non-profit organisations, charities, and public support services. These types of numbers generally incur a cost to call, as the revenue generated from communication charges is used to cover expenses such as operator salaries and other related overheads.
There are a number of benefits to assigning 0300 numbers to charitable organisations, which we will discuss below.

Virtual Landline offers several advantages that make it a compelling option for businesses and individuals. Here are the top five reasons to consider buying from Virtual Landline:

As the world continues to get more connected, VoIP solutions for fibre broadband are quickly becoming the way to go for any business that wants high-quality voice communications. A VoIP (Voice over Internet Protocol) phone service enables users to make phone calls over the internet, improving the flexibility and cost-effectiveness of their communication systems.

One of the benefits of using VoIP services to replace your home or business’s standard phone service with a service over the internet is how cheap it can be. While you may believe that VoIP can only be less expensive than your current provider if you’re on one of the basic, low-cost plans, this isn’t true at all.

A complete guide to virtual phone numbers. Learn what they are, how they work, how to use them, and how they can help you.

As of 5th November the UK went into the second lockdown due to Covid-19. Has this impacted you further or have you decided to restructure your business plan?

A private number is when a caller intentionally blocks their number from showing on caller ID. They're used to hide the identity of callers, and they can appear on your phone as ‘Private Caller’, ‘Restricted’, ‘Blocked’, 'No Caller ID', or other similar variations.

It has recently been announced that the popular telecommunications provider BT that serves around 18 million users in the UK, is moving a portion of those customers on to their new ‘Unlimited Minutes plan’ in a bid to make ‘things more simple and easy to understand’. In doing so, your BT bill could rise by about £5 per month. The increase alone is almost as much as you pay for a Virtual Landline basic package which includes your telephone number rental, unlimited inbound minutes (to UK landline and mobile) and a £5 welcome call credit bonus.

Virtual Landline is a Mobile VoIP solution from Buzz Networks that allows you to make high quality business and personal calls from your smartphone or tablet using a 3G/4G data connection or GSM network (depending on provider).