Virtual Landline

Terms and Conditions

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It is important that you read the full list of Terms & Conditions and understand them.

There are, however, a few key points we need to emphasise: 

Contract Duration 

Virtual Landline telephony service is provided on a monthly rolling basis, no contract is needed to subscribe. There is no obligation on you beyond 30 days notice period if you wish to cancel.

Cancellation

You may give your 30 day notice to cancel the service at any time. The service will be disconnected at the end of the billing period during which notice is given and no further payments will be taken thereafter. No refunds will be issued.

The same applies if you wish to cancel any additionally purchased features.

Inclusive 200 minutes 

Applicable to Standard £6.95 monthly service and 200 extra minutes bundle

Each month, subscribers will receive a credit for inclusive minutes equivalent to 200 minutes of calls to 01/02/03 UK numbers or standard rate UK 07 prefix mobile numbers (Vodafone, O2, EE and Three) or calls to 'World' international destinations as per the list of included countries for the page Extra Minutes. Once the credit has been used, subscribers will need to add top-up credit to continue using the service or buy an add-on of 200 extra minutes. Calls to numbers outside these prefixes at any time will be deducted from the top-up credit. For details of these rates use the Rate Finder on the Plans page. Unused top-up credit will carry forward each month.  

200 extra minutes bundle £3 per add-on

The above terms apply to the 200 extra minutes bundle.

This bundle can only be added to UK Unlimited and Standard plans.

Inclusive 300 minutes

Applicable to Freephone £9.95 monthly service

Each month, subscribers will receive a credit for inclusive minutes equivalent to 300 minutes of diverted calls to 01/02/03 UK numbers or standard UK 07 prefix mobile numbers (Vodafone, O2, EE and Three) or calls to 'World' international destinations as per the list of included countries for the page Extra Minutes. Calls to numbers outside these prefixes at any time will be deducted from the top-up credit. Once the credit has been used, subscribers will need to add top-up to continue using the service. For details of these rates use the Rate Finder on the Plans page. Unused top-up credit will carry forward each month.

Free top-up credit

In the first month of service, Buzz Connect provides a once only free top-up credit of £5 inclusive of VAT to be used for calls other than inclusive minutes. This top-up welcome gift is non-refundable and could be used only with active Virtual Landline subscriptions. 

Diverted Calls 

Any call forwarded to a phone number other than a Virtual Landline number will be charged as an outbound call, therefore it will incur charges at the standard outbound rates, as per our tariffs. Please, use the Rate Finder to find out the rates for outbound calling in the UK and other international destinations.   

Data Charges 

Buzz Networks is not responsible for any broadband charges nor 3G/4G mobile data costs incurred while using Virtual Landline app.

Number Portability 

Customers may port their numbers away from the Virtual Landline service only after using the service for a minimum of six months or paying the equivalent number of monthly subscription charges. Please, note, that porting is a complex manual process, that may take 2-4 weeks depending on the circumstances. It is your responsibility to check if your current provider allows porting/number transferring.

Please NOTE: Buzz Networks does not allow 0207 and 0208 numbers to be ported. Any number with either of these prefixes remains the property of Buzz Networks and it is not portable of transferable (unless ported into us by you in the first instance)

Fair Usage Policy

Applicable only to UK Unlimited £7.95 monthly service 

The Fiar Usage Policy applied to the UK Unlimited product is designed so that users who carry out 'normal' inbound/outbound calling activity (based upon our average statistical analysis) will not be charged for any UK national or mobile minutes for either outbound or diverted inbound minutes to standard UK landline and mobile numbers. 

For guidance, customers regularly making more than 40 calls per day to UK numbers are not classed as 'normal users' and hence will invoke our Fair Usage Policy. To be specific, we apply a national credit to the account equivalent to either 3,600 minutes of UK 01/02/03 landline calls or 1,000 UK mobile minutes (Vodafone, O2, EE and Three) or any combination of both. If you exceed this on an occasional basis, we are unlikely to make any excess charges, but regular overuse will mean we may, at our sole discretion, charge for excess minutes at the prevailing standard rate. At all times the decision of Buzz Networks is final. 

Calling Rates

Outbound calling and divert rates to UK and international destinations may vary from time to time without notice. It is your responsibility to regularly check our Plans page and inform yourself about the latest applicable prices by using the Rate Finder

Restrictions on the use of VOIP services

In some countries, there are restrictions on the use of VOIP services, such as Virtual Landline, and the software we provide, e.g. Virtual Landline app. It is your responsibility to ensure that you are legally allowed to use the software where you are located

Using Virtual Landline App

The app is free for every customer subscribing to any of the relevant plans. The app cannot be used without a username and password, provided by us upon subscription. This is for security reasons. Please note, the app requires a good 3G/4G connection or reliable wi-fi to work, without stable broadband connection the app will not be usable. 

Please note, you may download the app and attempt to use it. but without the necessary credentials, the app will not allow you to register. 

Buying a Buzz Box or VOIP phone 

Prices of these devices may vary, depending on the current market prices. If you have chosen to buy one of these items, you will be quoted the most recent price. The hardware will be pre-programmed with your chosen virtual number and delivered to the address provided. 

Please note, pre-programming and arranging a delivery is a manual process and can take 3-5 days for delivery. 

  • "I used to carry two mobiles around, one for work and one for personal use, thanks to Virtual Landline I now only need one, and have saved money."

    Gary Jones, Dentfix Mobile Vehicle Repairs

  • "I can now make really great value calls from my mobile using the app on 3G which is ideal for phoning home to India when I’m on the move."

    Vijay

  • "“Just moved house from Sheffield to Kent, kept my old Sheffield number by turning it into a Virtual Landline so all our friends can still keep in touch."

    John Stonehouse

  • "I bought a Virtual Landline for my mum in Poland, so she has a Colchester phone number!! I can now call her from my mobile using my free minutes"

    Ola

  • "We needed a temporary phone number for a project, Virtual Landline was perfect.. we plan to buy more."

    Oscar Jackson, THP Architects

  • "I set up a Virtual Landline for my parents who have moved to Spain, now we can call them for the cost of a local call and so can all their old friends."

    Louisa McCarthy

  • "I'm an airline stewardess, and Virtual Landline saves me a fortune. All I need is Wi-Fi anywhere in the world, and I can phone home for a penny a minute, and my friends can phone me back as if I was in the UK... Amazing"

    Chloe Forbes

  • "I started my new business working from home and needed a dedicated number, Virtual Landline was an ideal and cheap solution. Also... if my business grows, I can take the number with me.

    Abigail Goddard, Lux Interiors

  • "We use a VOIP phone instead of the free app and really can't tell the difference between our Virtual Landline and a real one, except the cost! When we're out the calls are sent to my mobile, and no one knows. Marvellous!"

    Ron and Carol Smyth