How to get the most out of your Virtual Landline App

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How to get the most out of your Virtual Landline App

on Wednesday, 26 April 2017. Posted in Using Our App, Tips

Virtual Landline apps rely on your device's data connection or signal strength to make VOIP calls over the internet/GSM Network and although that sounds simple enough, the app has many call features and background details that can be overwhelming. That’s why this article contains all the tips and how to’s to get the best out of the app…

Virtual Landline app

What’s New With Virtual Landline App?

Are you sick and tired of always having to have an internet connection to conduct your business calls? Well, with our new GSM feature we can ease your stress. Now allowing you to make and receive calls simply over your mobile network.

Previously calls relied on internet connection and so worked only on Wi-Fi and 3G/4G, if you didn’t have a reliable data connection, then the App wouldn’t work properly, and the call quality could suffer. VOIP worked by sending the call as data packets via the internet and although it is effective and still an option, the GSM feature adds a whole new level of accessibility for virtual landline clients and removes the difficulty of finding constant strong internet connection.

Provider Issues

Occasionally providers block certain calls that appear as one-way audio due to the VoIP set up. To avoid this issue we recommend you call the mobile service provider and explain the issue, if further help is needed then contact this number – ( +44 (0) 203 488 0088 )

Top Tips For Efficient Use:

  •  The app isn’t necessary if you don’t need to make outbound calls, however, it is extremely useful as it turns your chosen device into a portable VoIP phone and will show your virtual number as caller ID allowing you to distinguish between personal and business.
  •  The app can be used abroad, with our top range package offering free inbound calls over Wi-Fi. Outbound charges can be found on our ‘find a rate’ page, inbound calls over GSM may vary depending on your provider contract.
  •  When on a call on your chosen device, be aware of your bandwidth limitations. If the connection isn’t the best, then refrain from sending emails and browsing the internet at the same time as it could negatively affect the call quality.
  •  If your call connection seems poor, look at the line quality meter on the app, this can help you locate an area with a stronger connection and once there stay in that area.
  •  The inbound calls can be diverted to any device of your choosing.
  •  The app is available for; Android, IOS, Windows, Apple Mac.


If you have any problems with the app, please have a look at our FAQs page. If that doesn’t answer your queries, then we offer quality UK based customer service – contact number available on our contact information page.

  • "I used to carry two mobiles around, one for work and one for personal use, thanks to Virtual Landline I now only need one, and have saved money."

    Virtual Landline Review Gary

    Gary Jones, Dentfix Mobile Vehicle Repairs

  • "I can now make really great value calls from my mobile using the app on 4G which is ideal for phoning home to India when I’m on the move."

    Virtual Landline Reviews Vijay


  • "Just moved house from Sheffield to Kent, kept my old Sheffield number by turning it into a Virtual Landline so all our friends can still keep in touch."

    Virtual Landline Reviews John

    John Stonehouse

  • "I bought a Virtual Landline for my mum in Poland, so she has a Colchester phone number! I can now call her from my mobile using my free minutes"

    Virtual Landline Reviews Ola


  • "We needed a temporary phone number for a project, Virtual Landline was perfect... we plan to buy more."

    Virtual Landline Reviews Oscar

    Oscar Jackson, THP Architects

  • "I set up a Virtual Landline for my parents who have moved to Spain, now we can call them for the cost of a local call and so can all their old friends."

    Virtual Landline Reviews Louisa

    Louisa McCarthy

  • "I'm an airline stewardess, and Virtual Landline saves me a fortune. All I need is Wi-Fi anywhere in the world, and I can phone home for a penny a minute, and my friends can phone me back as if I was in the UK... Amazing"

    Virtual Landline Reviews Chloe

    Chloe Forbes

  • "I started my new business working from home and needed a dedicated number, Virtual Landline was an ideal and cheap solution. Also... if my business grows, I can take the number with me.

    Virtual Landlin Reviews Abigail

    Abigail Goddard, Lux Interiors

  • "We use a VOIP phone instead of the free app and really can't tell the difference between our Virtual Landline and a real one, except the cost! When we're out the calls are sent to my mobile, and no one knows. Marvellous!"

    Virtual Landline Reviews Ron and Carol Smyth

    Ron and Carol Smyth

Contact Us

+44 (0) 203 488 0088

Emergency Number:
+44 (0) 333 300 1289

Virtual Landline
Unit 6, Glenmore Business Park
Blackhill Road
Dorset BH16 6NL