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How to get the most out of your Virtual Landline App

on Wednesday, 26 April 2017. Posted in Using Our App, Tips

Virtual Landline apps rely on your device's data connection to make VOIP calls over the internet. That's why we thought to offer you some guidance how to get the best out of the apps as it is unfair to expect them to work in the same way as your mobile unless you work within their limitations. 

Virtual Landline app

Why Wi-Fi & 4G/3G matters?

Everyone is used to poor quality mobile calls - there are places with really bad to no signal at all, and so you need to wait until you get a better area before attempting to speak to anyone. The same applies for your Wi-Fi or 4G/3G connection. In fact, more so to the extent that we cannot recommend the use of our apps unless you are in a place where you know you have a suitable and stable internet connection. 

Outbound calls with the Virtual Landline app

To make good quality outbound calls with the app you simply wait until you are in a suitable location with good Wi-Fi or 4G/3G and then dial. Obviously, this is not so easy with inbound calls as you have no control as to when to expect someone to ring you, hence it is far more likely you will get a poor call quality. For this reason, we recommend disabling inbound calls to the app unless you are in a good spot and relying entirely upon the local mobile voice networks to deliver the calls to your handset using the divert options. In fact, if you are on the right plan, UK Unlimited, for example, there is no financial disadvantage to doing this and you can expect to receive as many successful inbound calls from your Virtual Landline as you would on your normal mobile service.

One-way audio & using Virtual Landline app 

Some Wi-Fi and 4G/3G networks are set up to prevent VOIP calls. This is made evident by either the app being unable to register on our network or in calls that have only one-way audio. In such situations, we recommend calling the service provider and explaining the problem to get them to alter their network settings so as not to interfere with VOIP. If this fails to rectify the problem, please call our customer services team to discuss other options.


  • Disable inbound calls to the app or switch it off completely (rather than running in the background) unless you are in a known location
  • Allow inbound calls to be forwarded to your divert numbers
  • Look at the line quality meter on the app during calls, this can help locate the best places to dial from
  • If you are in an area of poor data connectivity – try to find the best place and then stay still and don’t move around
  • Also, don’t browse or send emails during a call as this can disrupt call quality on a poor connection... everything is competing for the same bandwidth
  • Apps can be very useful when overseas as long as you stick to the guidelines above. It looks like you are still in  the UK and the calls are cheap

What's new with the Virtual Landline app? 

Our latest version uses the very latest low bandwidth technology, which helps deliver better quality calls on poorer connections, so the service continues to improve. Stick to the principles outlined above and you should get the best out of your app.

  • "I used to carry two mobiles around, one for work and one for personal use, thanks to Virtual Landline I now only need one, and have saved money."

    Gary Jones, Dentfix Mobile Vehicle Repairs

  • "I can now make really great value calls from my mobile using the app on 4G which is ideal for phoning home to India when I’m on the move."


  • "Just moved house from Sheffield to Kent, kept my old Sheffield number by turning it into a Virtual Landline so all our friends can still keep in touch."

    John Stonehouse

  • "I bought a Virtual Landline for my mum in Poland, so she has a Colchester phone number! I can now call her from my mobile using my free minutes"


  • "We needed a temporary phone number for a project, Virtual Landline was perfect... we plan to buy more."

    Oscar Jackson, THP Architects

  • "I set up a Virtual Landline for my parents who have moved to Spain, now we can call them for the cost of a local call and so can all their old friends."

    Louisa McCarthy

  • "I'm an airline stewardess, and Virtual Landline saves me a fortune. All I need is Wi-Fi anywhere in the world, and I can phone home for a penny a minute, and my friends can phone me back as if I was in the UK... Amazing"

    Chloe Forbes

  • "I started my new business working from home and needed a dedicated number, Virtual Landline was an ideal and cheap solution. Also... if my business grows, I can take the number with me.

    Abigail Goddard, Lux Interiors

  • "We use a VOIP phone instead of the free app and really can't tell the difference between our Virtual Landline and a real one, except the cost! When we're out the calls are sent to my mobile, and no one knows. Marvellous!"

    Ron and Carol Smyth