Many businesses shy away from voicemail as a feature of their phone systems. But when used correctly, voicemail can enhance your customer experience and benefit the business as a whole. Voicemail can easily be set up and prevent the loss of business from missed calls.
While there are many key benefits to utilising voicemail, there are drawbacks too. Some businesses have found that voicemail can hinder their business processes, with some employees choosing to avoid answering calls and deferring to their voicemail instead.