Auto-attendant is an automated phone answering service that can be described as a voiced menu system. They are popular with businesses and are used to navigate incoming calls to specific departments such as sales, complaints and enquiries. Using an auto-attendant can reduce costs by turning a manual task into an automated process, removing the need for an additional operator.
Mobile twinning is a term that is used to describe a business phone feature that allows you to connect a mobile phone number to a business landline extension. The idea of this feature is to allow certain employees, such as customer care representatives or salespeople, to be contactable even when working remotely. This gives the employee a flexible working environment, whilst also serving the company from the comfort of their home office.
The term “twinning” comes from the idea of combining both a mobile phone and a business landline, giving your employees the ability to stay on top of inbound leads.
No matter the issues in the world there are always inspiring stories popping up about conscious human beings going out of their way to help others in a crisis. With the current panic around Coronavirus and elderly or high-risk members of the community being told to self-isolate there are many day-to-day tasks that become difficult.
Using a mobile phone or a landline UK phone number is a common practice when starting out or already running a small business. Most start-up entrepreneurs eventually outgrow this setup and need a more professional business phone that fits the business needs and of course, costs less than a usual fixed BT line.
Moving to a new house can be a stressful and chaotic experience. It gets even worse when you want to keep your existing phone number and take it with you to the new home.
Businesses all across the country feel the same struggle when moving to a new office space. For them, the stake is even higher because getting an entirely different business number can result in potential loss of customers and business leads.
VoIP (Voice over internet protocol) sends voice signals as digital packets over the internet instead of the phone lines. This means as long as you have a stable internet connection, you can make and receive calls, giving you more freedom with your business.
Sole traders are the backbone of the UK economy – with a 91% growth in these non-employing businesses since 2000. Reputation and trust are critical issues for these companies – with many joining local trade bodies and working hard to gain word of mouth recommendations to build a strong local business.
Here at Virtual Landline we take your business seriously. In light of the recent events surrounding COVID-19, we want to let you know that we are monitoring the unfolding situation and have taken preventive measures to ensure there is no impact to our service.