Auto-attendant is an automated phone answering service that can be described as a voiced menu system. They are popular with businesses and are used to navigate incoming calls to specific departments such as sales, complaints and enquiries. Using an auto-attendant can reduce costs by turning a manual task into an automated process, removing the need for an additional operator.
Mobile twinning is a term that is used to describe a business phone feature that allows you to connect a mobile phone number to a business landline extension. The idea of this feature is to allow certain employees, such as customer care representatives or salespeople, to be contactable even when working remotely. This gives the employee a flexible working environment, whilst also serving the company from the comfort of their home office.
The term “twinning” comes from the idea of combining both a mobile phone and a business landline, giving your employees the ability to stay on top of inbound leads.
When running a company from home there are some main issues that arise, including professionalism. How do you keep the professional façade while working from your house? Virtual Landline can help! With our free app, you can manage your calls to your local, London,0330, or 0800 number from a device of your choosing, plus other handy features that will make running your business more manageable.
We are the go-to virtual number specialists who offer high-quality, no-contract VoIP services. Our no-contract VoIP services come stocked with a range of pro features that give our customers flexibility and support. This includes offering no fixed contracts that allow you to use our services when you need them.
Communication Issues Within Your Business
Does your business struggle with any aspect of communication? Whether it be with suppliers, customers, or internal employees. If so, it might be time to review your internal communication processes.
Deciding to proactively make the change to better your communication system is the first step, but any large change should be done so thoughtfully and in a supportive way to those it affects.
With this in mind, this article will help you review and change your business communication process, with the plan to increase productivity across your communication channels
As of 5th November the UK went into the second lockdown due to Covid-19. Has this impacted you further or have you decided to restructure your business plan?
Virtual landlines allow you to receive and send calls from anywhere at any time without having to pay ridiculous charges as well as giving you the option to choose your virtual UK number. This can be important if you are a company owner as the first impression of your business for most clients is your phone number, this can be crucial to your public image depending on your company focus...
Large, well-known companies are more trusted. Customers like to see a brand audience and happy reviews to ease any worries before potentially spending money on a product or service and 81 % say, ‘Trust in brands is an important part of [their] purchase behaviour’. Some smaller or new companies may find this difficult as it's hard to compete with established competitors, but there are ways around this that will be outlined below.
With the business world making the push for digital, remote working, one of the challenges that lay ahead is the requirement to adapt their virtual phone systems. In this article, we will cover some of the benefits of using a virtual phone system for your business.
Call channels are like virtual phone lines - if you receive an inbound call and make an outbound call this will use a call channel. The evolution of call channels has undergone a transformation over the years, as we've moved from traditional analogue systems to modern digital and Voice over IP (VoIP) technologies.